How can I perform an exchange?
*The product comes with a "functional upon arrival" guarantee starting from the date you receive it. For returns and exchanges, the shipping cost belongs to the buyer.
*The product you wish to exchange must be in its original box/packaging, unused, and must not have lost its resaleability feature; the product packaging or gelatin seal must not be torn. Otherwise, your request will be rejected. There are no returns or exchanges for opened products.
*When the product reaches us, it is evaluated by authorized personnel. If the product is in stock, your exchange will be shipped to you. If the product is out of stock, your refund will be processed, and you will be informed via electronic media.
*You can send your products with the shipping code provided to you after the exchange request.
*Spitting issues are considered user error and are not covered under return or exchange.
*Liquid leaking is caused by the coil and the way of use; it is not covered under return or exchange.
*User errors that may occur during software updates are not covered by the warranty.
*Products such as glass, gaskets (O-rings), and coils are not covered by the warranty.
*For returns and exchanges of incorrectly purchased products, SHIPPING costs belong to the buyer.
How can I perform a return?
*You can request a return within the same day from the date you receive the product. For returns and exchanges, the shipping cost belongs to the buyer.
The product you wish to return must be in its original box/packaging, unused, and must not have lost its resaleability feature.
*For returns and exchanges of incorrectly purchased products, SHIPPING costs belong to the buyer.
*The returned product is evaluated by authorized personnel, and you will be informed via electronic media when your return is processed.
*You can send your products with the shipping code provided to you after the return request.
*Spitting issues are considered user error and are not covered under return or exchange.
*For products with manufacturing defects (such as coil-glass-gasket...), you must contact us and report the situation on the day you receive the product.
INFORMATION
Are electronic cigarettes under warranty?
There is a warranty certificate inside the package, but since there is no official import, there is no distributor in Turkey and it has no legal validity. Products are sent with a company guarantee. The return and exchange conditions for the products you have purchased are stated above.
What are the products for which the right of withdrawal does not apply?
Products produced specifically for the buyer's request or made personalized by making changes or additions.
Products that are not suitable for return by their nature (The condition for returning products with sensitive hygienic conditions such as underwear, swimwear, and cosmetics is that the product must be unopened and untried.)
Audio or video recordings (DVD, CD, Cassette, etc.), printed products (Books, magazines, etc.), software programs, and computer consumables opened by the buyer.
Products that are at risk of quick deterioration or likely to expire.
Products whose prices are determined in the stock market or other organized markets (All products in the Bullion, Jewelry Gold, and Silver categories, etc.)
Products and services purchased from the holiday category such as hotels, domestic/international tours, excursions, and flight tickets. Cancellation/refund of these products and services is made in accordance with the seller agency's practice.
